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COMPLAINTS PROCEDURE

 

If for any reason the client or the seafarer wishes to submit a complaint, please follow the complaints procedure below:

 

Complaints should be made within 14 days of an incident or of the matter coming to the client or seafarers attention.

 

Clients and seafarers can make a complaint by email.

 

International Crew Solutions will respond to complaints in writing at our earliest convenience, in order to resolve the matter as soon as possible.

 

Email: info@intlcrewsolutions.co.uk

If the client or seafarer feels that his or her complaint has not been resolved, they can contact the MLC section at the MCA, the Maritime Coastguard Agency.

 

Email: mlc@mcga.gov.uk

 

Address: Spring Place, 105 Commercial Road

Southampton, SO15 1EG

United Kingdom

 

Phone: +44 203 817 2000